1. General Provisions
This document defines the terms and conditions for the shipping of goods purchased through the online store
www.inaira.eu (hereinafter referred to as the "E-shop"), operated by:
- Eter Space, s.r.o.
- Company ID: 22387994
- Registered office: Korunní 2569/108, Vinohrady (Prague 10), 101 00 Prague, Czech Republic
- E-mail: info@inaira.eu
- Website: www.inaira.eu
These terms form an integral part of the Terms and Conditions and set forth the method and conditions for delivery
of goods to the customer.
The Operator reserves the right to change the contractual carrier at any time, especially in the event of
emergencies, technical issues, or operational disruptions on the side of the current carrier. If such a change affects
an already placed order, the customer will be notified by e-mail.
2. Carriers and Delivery Methods
The main contractual carrier of the Operator is Zásilkovna s.r.o., which provides parcel delivery within the Czech
Republic and abroad. For international deliveries, Zásilkovna cooperates with other contractual delivery partners
to ensure final delivery in the destination country.
Available shipping options through Zásilkovna (depending on location availability):
- Zásilkovna – Pickup Point or Z-Box
- Zásilkovna – Home Delivery
Capacity change of delivery location: If the selected pickup point or Z-Box is temporarily full, closed, or otherwise
unavailable, the Operator reserves the right to request delivery to the nearest available pickup point or Z-Box. The
customer will be informed about such a change via carrier notification (SMS/e-mail/app) and/or by e-mail from
the Operator.
3. Delivery Within the Czech Republic and Abroad
Zásilkovna delivers parcels both domestically and internationally through its contractual partners. The estimated
delivery time may vary depending on the destination country, carrier capacity, traffic conditions, and other external
factors.
The Seller is not liable for any delivery delays caused by the carrier, customs procedures, administrative issues,
adverse weather, force majeure, or other circumstances beyond the Seller's control. The Seller dispatches all
parcels as soon as possible after receiving the order or payment confirmation.
For deliveries outside the European Union, the recipient may be required to pay import duties, VAT, or other local
fees in accordance with the laws of the destination country.
4. Shipping Costs
Current shipping rates are always displayed during checkout in the shopping cart. The price depends on the
selected delivery method, destination country, and the weight and dimensions of the parcel. For selected products
or orders exceeding a specific value, free shipping may be provided — this information will appear during the
checkout process.
5. Damaged, Lost, or Missing Shipments
Upon receiving the parcel, the customer is obliged to check the integrity of the packaging and immediately report
any visible damage to the carrier. If the packaging is visibly damaged, it is recommended not to accept the parcel or
to have the carrier issue a damage report.
Claims regarding damaged or lost shipments must be submitted without undue delay via e-mail to info@inaira.eu.
The Seller will cooperate with the carrier to resolve the situation as quickly as possible.
6. Changes to the Shipping Policy
The Seller reserves the right to update or amend this document at any time in response to changes in contractual
partners, shipping rates, or applicable legislation. The current version of the policy is always available on
www.inaira.eu.
7. Contact Information
Operator: Eter Space, s.r.o.
Registered office: Korunní 2569/108, Vinohrady (Prague 10), 101 00 Prague, Czech Republic
E-mail:
info@inaira.eu
Website:
www.inaira.eu
Effective from November 10, 2025
