This Return & Refund Policy regulates the procedure for asserting the buyer’s rights arising from liability for
product defects as well as the conditions for returning goods without giving a reason, purchased through the online
store www.inaira.eu, operated by:
This Policy is an integral part of the Terms & Conditions and applies to physical products sold through the iNaira e-shop, particularly Journalbooks, accessories and merchandise. Digital products (e.g. electronic content or access to the iNaira mobile app) are governed by separate terms.
The seller is responsible to the buyer that the goods are free from defects upon receipt.
The buyer is obliged to check the goods upon delivery and promptly report any visible defects.
Liability for defects is governed by the relevant provisions of the Czech Civil Code.
The warranty does not apply to normal wear and tear, mechanical damage, dirt, bent corners, scuffs or defects
caused by improper handling or storage.
A complaint may be filed within a reasonable time after delivery, but no later than within the usual lifetime of the
product.
Legitimate complaints will be resolved by: replacement of the product, adequate discount from the purchase price,
repair of the goods (if possible), or refund of the purchase price. The specific method of resolution will be
determined by the seller’s complaint department depending on the nature of the defect.
The buyer may file a complaint electronically via e-mail at info@inaira.eu. The complaint request must include:
order number, description of the defect, photo documentation, and contact details of the buyer (name, e-mail,
phone).
Upon approval of the complaint by the seller, the buyer shall send the claimed goods via Zásilkovna (Pickup Point Service) to one of the following addresses:
The buyer must include a written note containing order number, description of the defect or note “Withdrawal from
contract”, photo documentation, and the buyer’s identification and contact details (name, address, e-mail, phone).
The buyer may use a standardized Return / Complaint Form, attached at the end of this document and also
available for download at www.inaira.eu.
When submitting the parcel via Zásilkovna, the buyer must fill out the shipping label as follows:
Pickup point (choose one of the following):
If the selected Z-Box is temporarily full, the buyer shall use the second listed pickup location.
To ensure quick identification, it is recommended to mark the parcel or the shipping note with the order number
(e.g. “OBJ ###### – Complaint” or “OBJ ###### – Return”).
If any of the required details are missing or incorrect, the process may be delayed. The seller will request
completion of missing data; during this period, processing deadlines are suspended.
The buyer – consumer – has the right to withdraw from the purchase contract without giving any reason within 14
days from receipt of goods.
To withdraw, the buyer must contact the seller via e-mail at info@inaira.eu and subsequently send the goods back
via Zásilkovna to one of the addresses listed above.
Returned goods must be complete, undamaged, clean, and in their original packaging.
The return shipping costs are borne by the buyer.
If the goods are damaged, incomplete, or returned due to an error of the seller or carrier (e.g. shipping damage or
incorrect item sent), the shipping costs are borne by the seller.
The refund will be made to the same account from which the payment was received, within 14 days of receipt of the
returned goods.
The right of withdrawal does not apply to:
This Return & Refund Policy has been prepared in accordance with the applicable legislation of the Czech Republic
and the European Union.
Any disputes arising from complaints or withdrawal from the contract will be resolved primarily through amicable
settlement.
This document may be updated by the seller, and the current version is always available at www.inaira.eu.
This Return & Refund Policy shall take effect on 1 November 2025.
