These Terms and Conditions (hereinafter referred to as the “Terms”) govern the mutual rights and obligations between:
(here in after referred to as the “Seller” or the “Operator”). These Terms form an integral part of every purchase agreement concluded between the Seller and the Customer. By submitting an order, the Customer confirms that they have read and agree to these Terms.
The order is placed through the online store. After the order is submitted, the Customer will receive a confirmation
email. At this moment, the purchase agreement between the Seller and the Customer is concluded. The Seller
reserves the right to cancel or refuse an order, particularly if: - the goods are sold out, - a technical system error
occurs, - or the order shows signs of fraudulent activity. In such cases, the Customer will be informed without delay,
and any received payment will be refunded within 7 business days.
All prices listed on the website are final and include VAT (if applicable). The Seller accepts only online card
payments through the secure payment gateway Stripe. Orders can be submitted only after successful payment.
Orders for which full payment has not been made will not be processed or shipped.All transactions are processed
through the Stripe payment gateway in accordance with PCI DSS security standards, and the Seller never has access
to the Customer’s card information.
Delivery methods are defined in a separate document titled “Shipping Policy”, available on the website. The main
contractual carrier is Zásilkovna s.r.o., which provides delivery within the Czech Republic and abroad. The Seller is
not responsible for delays in delivery caused by the carrier or by other circumstances beyond the Seller’s control
(e.g., capacity limits of pickup points, customs procedures, or weather conditions). If the selected pickup point or Z-
Box is full or temporarily unavailable, the Seller reserves the right to have the shipment delivered to the nearest
available location.
According to Section 1829 of the Czech Civil Code, the Customer – consumer has the right to withdraw from the
purchase agreement within 14 days of receiving the goods, without giving any reason. To withdraw, the Customer
may contact info@inaira.eu or use the withdrawal form available on the website. The goods must be returned
undamaged, in their original condition, and preferably in their original packaging. Once the returned goods are
received, the payment will be refunded within 14 days, using the same payment method as originally used (unless
otherwise agreed). The right of withdrawal does not apply to digital content that has been made available to the
Customer with their explicit consent before the withdrawal period has expired (e.g., PDF materials, courses).
The Customer has the right to claim goods that show defects. Claims must be submitted by email to info@inaira.eu
without undue delay after the defect is discovered.The Customer must include: - the order number, - a description of
the defect, - and photo documentation (if possible). The return shipment must include a completed and signed
complaint form, available for download on www.inaira.eu. If the form is not physically included in the parcel, the
complaint will not be accepted or processed. The Seller will assess the complaint without undue delay and inform
the Customer of the outcome. If the complaint is justified, the Customer is entitled to: - repair of the goods, -
exchange of the goods, or - a reasonable discount on the price, or a full refund.
For digital content purchases (e.g., PDF files, e-books, online courses), the Customer is authorized to use the
content for personal use only. Digital content must not be distributed, copied, or sold to third parties without the
explicit consent of the Seller. After payment is completed, the Customer receives access to the digital content via a
download link or email. In case of technical issues with access or delivery, the Customer can contact info@inaira.eu.
The Seller processes customers’ personal data in accordance with the applicable legislation of the European Union
and the Czech Republic, particularly Regulation (EU) 2016/679 (GDPR). Details regarding data processing are
described in the separate document Privacy Policy (GDPR) available on www.inaira.eu.
These Terms and Conditions are effective from November 12, 2025, and supersede all previous versions. The Seller
reserves the right to amend these Terms at any time. The updated version will always be available on
www.inaira.eu. All legal relationships between the Seller and the Customer are governed by the laws of the Czech
Republic. Any disputes may be resolved out of court through the Czech Trade Inspection Authority (www.coi.cz).
Contact Information:
Effective from November 12, 2025
